Park Road, Newhall, Swadlincote, Derbyshire      DE11 0TX           01283 200652

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Returns, Refunds and Exchanges

Contact us by phone on: 01283 200652 or email at: enquiries@holtsoutdoors.co.uk

Unwanted Items
Whilst we hope you will be delighted with your purchase, we do understand that sometimes things may not work out.

Should you change your mind about wanting an item, please contact us within 14 days of receiving the goods to arrange a full refund or exchange.
Please note: All unwanted goods being returned must be in an unused/unworn condition, and in their original packaging.

The postage cost of returning any unwanted items will be at the customer's expense.




Faulty Goods
Should an item be faulty, please contact us as soon as possible to notify us of the issue so that we can agree a method of return, and you can tell us whether you would prefer a refund or exchange.

Goods returned as faulty will need to be inspected before any refunds or exchanges can be authorised. The time this assessment takes can vary depending upon whether a manufacturer requires their own inspection, but we endeavour to process any potentially faulty goods as quickly as possible.
Once a fault has been determined, we will arrange a full refund or exchange where possible. We will also reimburse you for the costs of returning the item via our previously agreed method.




Goods Delivered in Error
In the extremely unlikely event you should receive goods that are not what you ordered, please contact us as soon as possible so that we can arrange for the correct replacement item to be dispatched to you. We will also agree a method by which to return the erroneous item, you will be reimbursed for the return postage costs once we have received the item.

The address for all returns is:

Returns

Holts Outdoors

Park Road

Newhall

Swadlincote

Derbyshire

DE11 0TX



In all cases we will do our very best to help in any way we can. If you have a problem, please contact us to discuss possible solutions...

Call us on: 01283 200652 or email at: enquiries@holtsoutdoors.co.uk



The above terms do not affect your statutory rights as set out under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.